StamenaHow can we help?
Find your answer below, or write to us.
Email support
Write to stamena.info@gmail.com. Tell us your iPhone model and what happened. Please don't send card details, or health details we don't need.
Subscriptions
How do I cancel?
- Open the Settings app on your iPhone
- Tap your name, then Subscriptions
- Tap Stamena, then Cancel Subscription
Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app doesn't cancel a subscription.
How do I get a refund?
Apple handles all refunds. Go to reportaproblem.apple.com, sign in, and choose the purchase.
I paid, but the app is asking me to subscribe
In the app, open Settings and tap Restore Purchases. You can also tap Restore Purchases on the subscription screen. Use the Apple Account you bought it with.
How do I change my plan?
Open the Settings app on your iPhone, tap your name, then Subscriptions, then Stamena. Choose the plan you want.
How does a free trial work?
If a trial is available to you, the app shows its length and price before you subscribe. Cancel at least 24 hours before it ends to avoid being charged.
I have a new iPhone
Install Stamena, sign in to the same Apple Account, and tap Restore Purchases in Settings.
Account and privacy
How do I delete my account?
In the app, open Settings, then Edit Profile, then Delete Account. This doesn't cancel a subscription, so cancel that first.
How do I change what I share?
In the app, open Settings, then Privacy. You can change data sharing, AI Coach, and offers there. The Privacy Policy has the details.
How does AI Coach use my messages?
AI Coach is powered by OpenAI, so what you type is sent to OpenAI to create a reply. The app asks you first, and you can change this in Settings, under Privacy. AI Coach can make mistakes and doesn't give medical advice.
How do I manage notifications?
In the app, open Settings, then Notifications. Offers stay off unless you turn them on in Settings, under Privacy.
Using the app
The app or plans won't load
Check your connection, update to the latest version, and restart the app. If it still doesn't work, email us.
How do I report a problem?
In the app, open Settings, then Report a problem. You can also email us.
Safety
Stamena is a training app, not medical treatment. Stop training if you feel pain, and see a doctor about any symptoms. Read more about science and safety.